Unlimited Conference Calls FAQs

 

How do I pay for service?

The flat rate plan is a pre-paid plan which is billed to your credit card.  based on the size of the
plan that you choose. We accept Visa, Master Card, American Express, and Discover.



Can I change the size of my plan?

Absolutely.  You may upgrade or downgrade your plan at any time as your conference call situation demands. 
Can I choose the location of the "dial in" access number that my conference call participants will call?
No.  Conference call participants for the flat rate unlimited plan dial a local access number connected to any of the seven conferencing bridges that are utilized for this plan.  These bridges are located in Iowa, Nebraska, New Mexico, South Dakota, and Texas.


What is the difference between a flat rate and a per minute rate?

A per minute plan charges the client by the minute for each participant on the call.  These plans typically involve calling a toll free number. The flat rate unlimited plan is an "all you can eat" plan that allows you to use the service as much as you require for our low monthly fee (based on the size of your plan).
Do you offer separate toll free plans?
Yes.  We recognize that some companies and organizations will want to assume the costs of their conference call participants.  We offer a couple of different options in this regard.  Our premium
Pay as You Go service charges 6.9 per minute via toll free access from all 50 U.S. states as
well as Guam, Puerto Rico, and the U.S. Virgin Islands.  The service is loaded with special features
such as free MP3 recordings, free conference manager, attendance reports, 24/7 customer
assistance, and more.  For businesses or organizations who don't need all the bells and whistles
of our premium conference calls service, we offer a no frills service called Together Talk that
charges just 2.5 per minute toll free access for all 50 U.S. states.  However, this service offers no customer service, no attendance reports, and limited touchtone prompt features. 



Does it really matter whether we choose a regular "toll" dial in number or a toll free dial in number?
Increasingly,  "no"  - and there are a number of reasons for this.  We find that the majority of
U.S. conference call participants own a mobile phone that typically includes free state-to-state
long distance calling.   Many conference call participants have a "built in" nationwide calling plan. 
For these folks, it doesn't matter if they dial a toll free number or a regular U.S. number.


Many local phones companies now offer unlimited U.S. calls.  Therefore, many customers are able
to call into our conference bridge numbers and not pay any long distance charges.


Furthermore, unlimited calling plans have become widespread in Canada and several parts of
Europe, enabling customers in these countries to take advantage of our unlimited conference call
plan without incurring any additional long distance charges from their country.


The important thing for you when selecting a plan is to gain an understanding of your conference
call audience (i.e., how they plan to access your conference call).   


Can we access the service using Skype or other VoIP services?

We have a number of customers who utilize the unlimited flat rate conference call service from
outside the U.S. using Skype, Vonage, and other VoIP services.



Is there a term contract?
No.  Your account is month to month.  You may cancel at any time with no penalty.  Your credit
card on file is typically billed on the 25th of each month for your usage in the following month. 
You would simply need to cancel your account before the 25th of any given month to avoid the
pre-paid charges for the following month.

What type of line quality can I expect?
Our service is bolstered by AT & T digital lines. Our multiple conference bridges are monitored constantly to manage capacity and ensure superior audio quality.  We are certain that you will enjoy our service and its dramatic savings.


Can the conference moderator increase the volume or mute individual lines?
Absolutely.   To increase the volume on a conference call, the leader or moderator simply enters [ * 4 ] on the phone keypad.  This will immediately increase the volume to all lines in the conference.  The moderator can mute all lines by entering [ * 5 ].   Individual call participants can mute their lines by entering [ * 6 ].



Is it possible to determine the number of participants on any given call?
Yes.  When the moderator presses [ * 8 ], our system will announce the number of participants on the call.  This message is heard only by the conference moderator, and can be queried as many times as necessary throughout the conference call. 


How long does it take to establish service?
We will issue your moderator passcode and participants passcode after debiting your credit card for the first month's charges.  We generally set up service the same business day.





Can I test the service?
Absolutely. Just click on the Contact Us button on the Menu Bar above,  Let us know how to reach you.  We would be happy to schedule a time during which you can "meet us" on the conference bridge to test the line quality for yourself.  We are confident that you will be impressed.

KoalaCalling.com
5910 Post Blvd., # 110094
Bradenton, FL  34211
   800-218-5896 US Toll Free    
+1-941-527-0141 Phone
+1-727-867-1489 Fax
 

 
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